Refund Policy

Thank you for shopping at JULIEANNEIMAGES. We strive to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and options.

Eligibility for Refunds

• Refunds are available for digital products if there is a defect or the item was not delivered as described.
• The request for a refund must be made within 14 days of the purchase date.
• Proof of purchase must be provided to process a refund request.

Non-refundable Items

Gift cards and sale items are non-refundable. Customized digital products are also non-refundable unless they are defective or not delivered as described.

How to Request a Refund

1. Contact our support team at [email protected] with your order details.
2. Provide a description of the issue or defect with the product.
3. Our team will review your request and respond within 3-5 business days.

Processing Your Refund

Once your refund request is approved, the refund will be processed to the original payment method within 7-10 business days. Depending on your payment provider, additional time may be required for the funds to appear in your account.

Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

Email: [email protected]

Phone: +1 (555) 123-4567